At ttvip, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a registered player on our platform.
These six principles summarise our approach to data privacy. The full legal text is set out below — please read it in its entirety before using the platform.
256-Bit SSL Encryption
All data transmitted between your device and the ttvip platform is protected with industry-standard 256-bit SSL encryption. This applies to every page, every transaction, and every login session — without exception.
No Sale of Personal Data
ttvip does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your information is used exclusively to operate your account, process transactions, and comply with our legal obligations.
Minimal Data Collection
We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or in excess of what is required to operate the platform and meet our regulatory obligations.
Your Rights Are Protected
You have the right to access, correct, and in certain circumstances request deletion of your personal data. You may also object to certain types of processing and withdraw consent where processing is consent-based. Contact our support team to exercise these rights.
Defined Retention Periods
ttvip retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Transparent Cookie Use
We use cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. Our Cookie Policy section explains what cookies we use, why, and how you can manage your preferences.
This Privacy Policy ("Policy") is published by ttvip ("we", "us", "our", "the Platform"), the operator of the online gaming platform accessible at ttvip.cam. It describes how we collect, use, store, disclose, and protect the personal data of individuals ("Users", "Players", "you") who access or use our platform, including our website, games, sportsbook, live casino, and all related services.
By registering for an account on ttvip or otherwise accessing or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency, except in respect of data protection matters where this Policy takes precedence.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, email address, phone number, financial details, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, ttvip. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller, under contract and subject to the Controller's instructions. |
| "Cookies" | Small text files stored on a User's device by a website, used to remember preferences, maintain sessions, and collect usage analytics. |
| "KYC Data" | Identity verification documents submitted by Users to satisfy Know Your Customer obligations, including government-issued identification, proof of address, and selfie verification images. |
| "Sensitive Personal Data" | A subset of personal data warranting heightened protection, including financial account details, identity document numbers, and biometric data (where applicable). |
ttvip collects personal data in the categories described below. We collect only what is necessary for the purposes set out in this Policy.
When you register an account, we collect:
To comply with anti-money laundering and age-verification obligations, we collect:
When you make deposits or withdrawals, we collect transaction records including:
The types of data we handle include:
ttvip collects personal data through the following means:
Data you provide directly to us when you:
Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies that capture device information, IP addresses, session data, and interaction patterns.
In certain circumstances, ttvip may receive personal data about you from third parties, including:
ttvip processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and operate your player account, including authentication, balance management, and preference settings. |
| Identity Verification | To verify your age (21+) and identity in compliance with anti-money laundering and responsible gambling obligations. |
| Payment Processing | To process deposits and withdrawals via Approved Payment Methods including Touch 'n Go eWallet, DuitNow, FPX, and bank transfers, and to maintain transaction records. |
| Game Delivery | To deliver, operate, and improve the games, sportsbook markets, and live dealer services available on the Platform. |
| Customer Support | To respond to your enquiries, resolve disputes, and provide assistance through live chat and email channels. |
| Fraud & Security | To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. |
| Legal Compliance | To comply with applicable legal and regulatory obligations, including record-keeping requirements and responses to lawful authority requests. |
| Responsible Gambling | To operate responsible gambling tools (deposit limits, self-exclusion), monitor for signs of problem gambling, and enforce age restrictions. |
| Platform Analytics | To analyse how the Platform is used in aggregate in order to improve user experience, fix technical issues, and develop new features. |
| Marketing (Opt-In Only) | To send you promotional offers, bonus notifications, and platform updates where you have expressly opted in to receive marketing communications. You may opt out at any time. |
ttvip processes your personal data on the following legal bases:
ttvip does not sell, rent, or otherwise trade your personal data for commercial purposes. We share personal data only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf, under written data processing agreements that require them to protect your data to an equivalent standard to this Policy. These providers include:
We may disclose your personal data to competent law enforcement authorities, regulatory bodies, courts, or other public authorities where we are legally required or permitted to do so — for example, in response to a court order, regulatory investigation, or statutory reporting obligation.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of ttvip, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via email or a prominent notice on the Platform in advance of the transfer taking effect, and the successor entity will be bound by the terms of this Policy.
We may share your personal data with third parties in other circumstances where we have obtained your express prior consent to do so.
ttvip operates globally and may transfer your personal data to third parties located in jurisdictions outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.
Safeguards we implement for international transfers include:
ttvip retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / contractual |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering regulation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Gaming and betting history | Duration of account + 3 years after closure | Dispute resolution / regulatory |
| Customer support records | 3 years from date of interaction | Legitimate interests / dispute resolution |
| Marketing preference data | Until consent withdrawn or account closure | Consent |
| Technical / log data | 12 months from collection | Legitimate interests / security |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.
ttvip implements comprehensive technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, without limitation:
ttvip uses cookies and similar technologies (including web beacons and pixel tags) on its platform. This section explains what these technologies are, how we use them, and how you can control them.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the site.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for platform operation — login sessions, security tokens, and payment flow continuity. Cannot be disabled without impairing platform functionality. | No |
| Functional | Remember your preferences such as language, game settings, and display preferences across sessions. | Yes |
| Analytics | Collect aggregated, anonymised data on how users navigate the Platform to help us improve functionality and user experience. | Yes |
| Marketing (Opt-In) | Used to deliver relevant promotional content and measure the effectiveness of marketing activities where you have opted in. | Yes |
You can manage non-essential cookie preferences through the cookie settings banner displayed on your first visit to the Platform, or at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by ttvip. To exercise any of these rights, please contact us using the details in Section 16.
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed. We will respond to access requests within 30 days of receipt.
You have the right to request the correction of inaccurate or incomplete personal data held about you. For changes to core account information, KYC re-verification may be required.
In certain circumstances, you have the right to request deletion of your personal data. This right is subject to limitations where we are required by law to retain data (e.g., anti-money laundering records) or where data is necessary for the performance of our contractual obligations to you.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
You have the right to object to processing carried out on the basis of our legitimate interests, including processing for direct marketing purposes. Where you object to marketing, we will cease such processing immediately.
Where processing is based on your consent, you have the right to withdraw that consent at any time without penalty to your account status. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The ttvip platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21 — whether through registration fraud, misrepresentation of age, or any other means — we will take immediate steps to delete that data, close the relevant account, and return any deposited funds to the originating payment method in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child may have registered an account on ttvip, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action as a matter of priority.
The ttvip platform may reference or integrate with third-party services, including payment processors, game studio providers, and analytics tools. Where such integration involves the transfer of personal data to a third party acting as a Data Processor, that party is required by contract to handle your data in accordance with this Policy and applicable data protection law.
ttvip is not responsible for the privacy practices of third parties operating independently of our platform. We encourage you to review the privacy policies of any third-party service providers through whose platforms you may interact — in particular, the privacy policies of your chosen payment method providers such as Touch 'n Go eWallet, Maybank2u, CIMB Clicks, DuitNow, FPX, and others.
ttvip reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect your rights or how your data is processed — we will provide reasonable advance notice via email or a prominent platform notice prior to the amended Policy taking effect.
Non-material changes (such as corrections, clarifications, or updates to contact information) may be made without specific advance notice, though the "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the ttvip platform following the effective date of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the ttvip data support team through the following channels:
Please note that the email address above is provided as plain text only. Do not include sensitive account credentials, full identity document numbers, or full financial account details in any initial support communication.
Your data is encrypted, protected, and never sold. Instant deposits via Touch 'n Go eWallet, DuitNow, and FPX. 500+ certified games. 24/7 live support. For players aged 21 and above only.
⚠️ Play responsibly. 21+ only. Gambling involves financial risk.